3Rs Program

An industry benchmark for communication and resolution.

Meeting the needs of your patient. Keeping relationships strong.

Your patient needs open and honest communication after an adverse outcome. Copic’s 3Rs Program (Recognize, Respond, and Resolve) provides a thoughtful approach to talking with patients about what happened and most importantly—how we can make it better. We can’t change the outcome, but we can support your patient by using the 3Rs Program’s proven framework to address the physical, emotional, and financial needs of a patient.

3Rs is about helping you and your patient—and beyond. It also identifies patient safety lessons learned, which are then shared to improve outcomes and overall patient care. Our newsletters, website, and online resources highlight the takeaways from this program about patient safety.

Recognized by The New England Journal of Medicine and Health Affairs

The 3Rs Program was established in the early 2000s and has become an integral part of Copic’s approach to early communication and resolution. Experienced nurses manage the program with a focus on guiding medical providers through discussing the incident with patients and the process of reimbursement for out-of-pocket medical expenses and extended recovery time.

This is a very useful program—I felt the parents and patient got a good resolution and there was no adversarial situation. Thank you for your assistance.

Physician Testimonial

This program was truly an answer to prayers—we didn’t know how to resolve our problem until this was suggested. The 3Rs Program saved us from costly legal fees and allowed our daughter to have revision surgery. We really could see no negatives in using 3Rs.

Patient Testimonial

The importance of communication after an adverse event.

Disclosure conversations are extremely important and can greatly influence how a patient and their family respond to an unanticipated outcome. These conversations can be difficult, and that’s why Copic offers support through our 3Rs Program. Our nurse specialists and physicians are trained in early intervention to provide expert guidance in managing the disclosure process and evaluate if an incident can be handled through the 3Rs Program.

Addressing patients’ needs while supporting providers

Hear what our physician managers have to say about utilizing the 3Rs Program and the goals it was designed around.

Quick answers to your FAQs.

Contact our 3Rs team.

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