In several states, Candor legislation has been enacted that establishes a voluntary framework for healthcare providers and facilities to offer compassionate, honest, timely, and thorough responses to patients who experience an adverse healthcare incident. While Candor varies slightly in each state, there is a common focus where the process is designed to benefit patients, their families, clinicians, and healthcare systems by formalizing a non-adversarial process where there can be open communication about what happened, why it happened, and what can be done to prevent this in the future.
Below are links to Candor resources for four key states where Copic provides coverage: Colorado, Iowa, Minnesota, and Utah.
FOR THOSE INSURED BY COPIC: We will walk you through the Candor process and answer any questions you may have. As with all incidents, Copic insureds should call a Copic nurse specialist during business hours, 8am–5pm (Mountain time), Monday through Friday, by calling 720.858.6395. The nurse specialist will evaluate the incident with our internal team to determine if it is appropriate to utilize Candor.
